Refund policy

Last updated: September 5, 2026

At Shopora, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

30 DAYS MONEY BACK GUARANTEE

You have 30 days from the date your order is delivered to request a return or refund.

To be eligible for a refund, please contact our customer support team within 30 days of receiving your order.

For hygiene and safety reasons, products must be returned in their original condition and packaging whenever possible.

HOW TO REQUEST A REFUND ?

To request a return or refund, please contact us at:

khairulsyahmi887@gmail.com

Please include:

-Your full name

-Order number

-Reason for your return

-Photos of the product, if applicable

Our customer support team will review your request and provide the next steps.

Please do not send your order back before receiving return instructions from our support team.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the package and product so we can investigate the issue and arrange an appropriate solution.

Depending on the situation, we may offer a replacement or refund.

CHANGE OF MIND

If you simply change your mind about your purchase, you may request a return within our 30 days return period, provided the product meets our return requirements.

Return shipping costs for change of mind returns are the responsibility of the customer unless otherwise agreed by our support team.

REFUND

Once your return has been approved and, where applicable, the returned item has been received and inspected, we will process your refund.

Approved refunds will be issued to the original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

NON REFUNDABLEl SITUATIONS

A refund may not be available if:

-The 30 days return period has expired.

-The product has been significantly damaged or altered after delivery.

-The product was returned without contacting our support team first.

-The item is missing from the returned package

-The return does not meet the requirements of this policy.

ORDER CANCELLATION

If you need to cancel or change an order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or fulfillment.

If the order has already shipped, our standard return policy will apply.

SHIPPING COST

Original shipping fees are generally non-refundable, except where the return is due to an error on our part, such as receiving an incorrect or damaged product.

For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.

REFUND PROCESSING

Once approved, refunds are normally processed within 5–10 business days.The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

CONTACT US

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: khairulsyahmi887@gmail.com

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